Packages are generally dispatched within 1 week after receipt of payment and are shipped via reputable couriers. The package must be signed for by a person of the legal drinking age in your Country or Jurisdiction. If you would like to have the parcel delivered to an alternative location please add the address during the checkout process. The recipient must be of legal drinking age in your Country.
Shipping costs are calculated on a weight basis and typically weigh 2kg per full sized (approx 70cl). This should be used for guidance only. Some bottles can weigh more and are charged accordingly (per KG). Please refer to the shipping table.
Miniatures are typically charged at 0.2kg including packaging (minimum weight for shipping is 2kg)
Once your parcel has been shipped we will provide you with a link to track your package online.
You can also choose to collect in-store, which is free of charge. Please either call or email us prior to your visit so we can have your bottles ready for collection. If you would like to have your bottles packaged we can do this at an additional cost. Please note: we are able to hold bottles in storage for free for a maximum of 30 working days after which we charge a storage fee of £1 per lot per day.
We group your items in one package whenever possible, but your delivery may arrive in more than one box. Your package will be dispatched at your own risk but special care is taken to protect fragile objects from damage.
Due to the various ages of bottles/decanters and their seals, no claim can be lodged against failure/leakage in transit.
Insurance is available at an extra cost and available during the checkout process. We charge 3% (+VAT) of your bill (products & commission) to insure against breakage as well as loss. If damage occurs to one or more of your items we must get the bottle back to proceed with an insurance claim. The neck of the bottle must be returned to us with the seal/stopper/screwcap still in place. *Bottles are not insured for leaks, only breakages or loss.*
Boxes are amply sized and your items are well-protected with a combination of bespoke packaging and plenty of padding. We take every care to ensure your bottles arrive at you safely, however, we cannot be held responsible for breakages or loss on any uninsured items. We advise you to take out insurance at the checkout.
Shipping insurance will have VAT included in the price on your invoice.
Local Duty / Custom Fees
The responsibility for payment of duty or custom fees when arriving in your country lies entirely with you (the customer). Please familiarise yourself with customs or duty fees for importing alcohol into your country before placing a bid. Any Countries we ship to may apply duty (and or) taxes and Just Whisky Limited cannot be held responsible for these costs. It is the customer's sole responsibility to pay any additional fees or charges applied to their shipment once the parcel has left Just Whisky's premises.
UK Delivery typically takes 1-2 business days and will require a signature on delivery.
UK Remote Areas
We work hard to provide the best value possible to our customers, no matter where they live. To continue to ship to our customers in remote areas we have to pass on some of this additional cost in the form of a flat £5 (+VAT) charge for all UK postal codes within remote areas. For the list of postcodes please click here: UK Remote Area Postcode List
Worldwide shipping is possible to the countries listed below. If your country is not on the list, please contact us to see if we can arrange shipping. Just Whisky Limited will take all reasonable steps to ensure your package is delivered to you, however, we cannot be held responsible for any delays or seizures by customs or other third parties. It is the customer's responsibility to check and adhere to local customs, rules and laws applicable in their country. Any Countries we ship to may apply duty (and or) taxes and Just Whisky Limited cannot be held responsible for these costs. It is the customer's sole responsibility to pay any additional fees or charges applied to their shipment once the parcel has left Just Whisky's premises.
Please note that as of March 2018 we can to ship to the following states:
Washington District of Columbia
If you are unhappy with any of your purchases, please log into your account and use the contact form in the 'my orders' area.
Shipping Costs (Estimated)
Please see the table below for an estimated cost on shipping to your country. Use this as a guide. Bottles are weighed prior to shipping. Prices given are in GBP Sterling (£).
Please note: Zones marked * are subject to VAT at 20% on shipping costs.
UK remote areas will incur a £5 (+VAT) additional charge.
For a full list in PDF format click here.